About Me
I am a dedicated helpdesk professional currently providing technical support in a 40+ user environment. Skilled problem-solver able to communicate with users of all levels of technical proficency and deliver top notch customer support. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems. Professional experience with aspects of the administration and monitoring of TCP/IP based LAN/WAN networks, switches and servers. Skilled in aligning end user needs with long term resolutions to complex IT challenges.
